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Hello everybody. Thank you
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for all joining this webinar today.
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It's an absolute pleasure to connect
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with such a dedicated group of
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skin clinic owners and professionals.
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Uh, we really appreciate the opportunity to introduce you
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to our skincare brand today, the skincare company,
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and I'm excited to share some insights
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that have been instrumental in my own journey
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with you today as well.
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So, a very big welcome.
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We'd love for tonight's webinar to be
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as interactive as possible.
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So, uh, feel free to share a little bit about you
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or your clinic with us this evening in the chat box
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and any questions you may have, please throw them our way.
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And at the end of our presentation, we will get to all
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of your questions and answer, um, as many of them as we can,
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uh, and we look forward to responding to, uh, anything
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that you are happy to share with us this evening.
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So, a little bit about, uh, myself and our brand
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and how we think that we can maybe be instrumental in
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helping you in your clinics for over 16 years now.
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I was in your shoes managing
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and growing my own clinic, which I absolutely adored.
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I understand the challenges
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and triumphs that come with running a successful practice.
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Uh, and my journey was marked by a commitment
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to not only providing exceptional injectable services,
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but also by integrating a high quality skincare product
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range that significantly enhanced the overall client
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experience of our clinic.
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So through strategic skincare sales, I was able
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to create a synergistic relationship between products
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and the injectable treatments
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that we offered at Pamper Clinic.
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Uh, this approach not only increased client satisfaction,
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but it also ensured repeat
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and return customers ultimately driving profitability
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and growth for my practice.
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So today I am hoping that I can share a little bit of
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that insight with you.
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Uh, and I'd like to welcome our team, uh,
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from the skincare company
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who is present on the webinar this evening.
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We've got Rebecca Amp, who's our marketing manager,
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who will, uh, introduce herself a little bit later on.
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We are lucky enough to have our serum formulator with us.
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Uh, professor Colin Barrow is present
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and he'll also be presenting this evening.
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We have got our beautiful clinical trainer, Marion Beam,
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who will be manning our chat box tonight.
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Um, so, you know, it always takes a village
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and we're lucky enough to be surrounded
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by some incredible professionals at the skincare company
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and we're all here to help on the
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journey with you this evening.
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Oh, rules.
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Um, so just getting started,
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we are an Australian made skincare brand.
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We're also Australian owned.
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We ensure that our world class manufacturing facility is TGA
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and GMP, um, aligned.
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And I think from a clinic perspective, the thing
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that I would like to share about being Australian made is
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that it aligns not only with high standards of quality
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and efficacy in terms of the product,
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but having an Australian made skincare brand available in
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your clinic also appeals to the environmentally
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and socially conscious consumers
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that we all have in our practices today who like to support
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and boost our local economy.
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Uh, I wanted to get Colin, if I can, to talk you
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through a little bit about our efficacy
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and specialty formulations, um,
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that are across our six specialty serums, uh, in our range.
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So Colin, I might throw to you if that's okay.
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Yeah, thanks Joe. Yeah, I'm Colin Barrow.
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So I am actually a professor in biotechnology.
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I'm doing a range of things,
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but I've been working with Joe since she was at Bambas
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and um, was involved in the design
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and formulation of the products,
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which I'm still involved with now.
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So I just wanna talk, I guess, about the concept of some
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of the formulas.
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So starting with efficacy.
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So, I mean, a lot of companies,
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and especially in the mass market, they,
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they put a small amount
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of active ingredients into the products.
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And the reason they do that, I mean, I don't like
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to say safety versus efficacy, it's more about you get a,
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you can get a negative reaction in some people.
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So what happens in mass market, there's sort of a race
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to the bottom, minimize the amount of activity
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and you minimize the potential reaction.
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But then, I mean, this is why we have, uh, this type
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of forum because you really have to be able to talk
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to your customers if some of them do have a reaction,
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because we try and maximize the efficacy.
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So we want things that actually work.
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So we have efficacious levels of bioactives and,
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and conceptually the, you know, the products
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that I'm talking about here, we've got sort
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of two areas of key activity.
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One is anti-inflammatory activity.
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'cause inflammation is the key sort of process
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that causes aging and causes a lot of the skin disorders.
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So we want to, we wanna have anti-inflammatory
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activity with skin benefit.
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And the other thing we're trying to do, uh, with, you know,
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some of the products I'm just gonna talk about is we want
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to have natural turnover of the cells in the, in in the skin
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because people think about the skin sort of
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as a static entity, but it's actually,
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and your whole body's doing this skin in particular,
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it's actually growing, shedding off
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and then new skin cells are forming.
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And that whole process requires, you know, the formation
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of collagen skin cells and so forth.
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So, so the formulations have developed partly
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to promote skin cell turnover
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to help reduce, renew the skin.
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So that's sort of the efficacy concept.
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And the other thing we try
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and do is we, like, if you look at a lot of formulas,
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you see, I'm gonna say in mass market, you'll see a list
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of a hundred ingredients.
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But if you look at, you know, down to
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after about level, like the 10th ingredient,
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'cause in, in Australian labeling, you have
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to put the ingredients based on the most
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abundant to the least abundant.
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After about 10, you're below the level, the preservative,
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those ingredients are there to make it,
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to make it sound like a complicated formulation.
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So that replicate other business reasons.
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It's not really for the benefit of the product.
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So what we try and do is minimize the amount
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of unnecessary ingredients, maximize the activity.
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We try and have a, and this is also a way
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of having all natural or maximizing natural ingredients.
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How did we reach, So just go back one I'll, I'll,
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I'll speed up a bit, but, um,
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so one thing we do is try
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and have ingredients with multiple functions.
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Like, for example, hyaluronic acid.
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So acid has a function run viscosity,
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but also has a function around
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bioactivity, like for moisture.
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It's a key component of skin
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and it's involved in helping
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to transport the other molecules.
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So we minimize the amount of, act, the amount of ingredients
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by having multiple functions of single ingredients.
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Right. So let's move to some of the products.
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I think this is really examples.
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If you think about let's say vitamin C,
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serum vitamin C, you see a lot
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of these serums on the market.
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And the original concept
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of vitamin C was the score back acid.
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And those were all the products had
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a score back acid originally.
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But a lot of them now have derivatives of vitamin C
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because they're more stable able.
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But the problem is those vitamin Cs aren't very active.
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And for vitamin C serum be effective, you have
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to have a reasonable level of vitamin C.
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So we have 10%
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And uh, Here larger numbers than that.
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But mostly what they do is they adjust the formulation,
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they decrease the pH,
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They Have other additives.
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And if you actually think about allo coic acid,
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It's Uh, this is probably a little bit technical,
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but if you have other derivatives,
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they're larger molecular weight.
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So when you add a certain weight of them,
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they're actually diluted down.
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So anyway, so for a vitamin C summary is vitamin C.
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So to be effective has to have the ascorbic acid,
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it should be around 10%,
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it should have a pH that's acidic.
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So, So it's not just the ingredients,
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it's the formulation required to make that state that
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material stable and the active to work most effectively.
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And, and the HB five serum was actually com designed
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to be used in combination with the vitamin C serum.
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So you can actually use them separately,
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but vitamin C is an acidic product
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and you need some sort of neutralization function.
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So the HB c HB five serum has a neutralization function,
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but it also has ingredients that help deliver the vitamin C.
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And one of those I mentioned before was hyaluronic acid.
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So hyaluronic acid's used in the pharmaceutical industry
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as a drug delivery material.
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So it helps transport ingredients in the skin.
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So it does this in conjunction with the vitamin C,
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but hopefully I'm not getting too technical here.
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I know I'm slightly, uh,
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and then just a couple of other examples, vitamin A, uh,
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and the exfoliant product.
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So I'll just briefly mention the vitamin A serum.
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'cause vitamin A serum, I mean rettino acid,
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I think you a lot of you'll know is used
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as a pharmaceutical product, so you can't actually put that
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into a non-prescription product.
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But rettino acid also is a very harsh ingredient.
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So you, so if you want to have a new ano, another product
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that's not prescription, you have to use precursor
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to rettino acid.
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And the common precursor is retinol,
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which is actually quite active, it's not as harsh.
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And then another one is retinal palmate, which has got a bit
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of a bad rat, but ol palmate is actually the main
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storage form of retinol in the body, in the skin.
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So it's actually a natural material
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that's present in your skin.
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So what we've done in terms of
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that vitamin A was we've combined retinol
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and which is the most active form except
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for the prescription form.
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It's a little bit less harsh, so you don't get
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as much reaction to it, plus the main storage form.
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Uh, and then the other product I just wanna mention
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is a peptide serum.
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That's a fairly new product.
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And again, this has an anti-aging benefit,
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and we've combined five, um, peptides.
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It's called tri functional
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because there's, there's three functions
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of the five peptides.
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One is, you may have heard of a Jira in peptide,
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which is a Botox like activity.
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Two of the others are collagen promoting.
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So it's a similar concept.
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Um, one signals collagen production
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and the other helps to cause collagen
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to form more rapidly.
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And then there's two anti-inflammatory, um, peptides at work
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by d different mechanisms.
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So it's really the same concept around anti-inflammatory,
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which is anti-aging effect plus collagen boosting effect.
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Uh, so, so I guess hopefully,
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I know being reasonably technical here,
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but I just wanted to describe how we, our thought processes
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for designing, uh, these formulations.
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And I'll, I'll pass it back to Joe.
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Amazing. Thank you Colin.
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I think the take home message from, you know,
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what Colin has just explained to all of us is that
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as a boutique company with a formulator who, uh,
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does small batch runs for us
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and specializes in skin delivery systems, we really focus on
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what we include in our products
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and for this reason, uh,
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and also we ensure that the actives
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that we put in other best form possible.
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And I think what your clients get from that
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is an exceptional result, which, uh,
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actually fosters long-term loyalty.
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And that's how our brand was so successful in the clinics
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that I did operate.
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Uh, and that's what again, we wanna sort
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of reiterate tonight that we can bring to your clinic is
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that efficacy that really drives results.
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So thank you Colin, one for your presentation
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and also for working so closely
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and exclusively with the skincare company.
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Uh, this next slide looks at our system.
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So what we've done is, uh, we've got a six step system,
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which aims to provide you with an easy daily routine.
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So it has three steps in the morning
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and three steps in the evening.
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Essentially in the morning, we're getting our clients
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to cleanse their skin,
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we're applying our rejuvenation serum, so our antioxidants
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and our anti-inflammatory, uh,
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anti-aging ingredients that Colin talked about just now.
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And then we are looking to hydrate and protect as our third
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and final step with our SBF 50 plus and our moisturizers.
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So again, we have got the sophistication behind our range,
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but we've kept the routine really simple for you to be able
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to onsell to your customers.
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In the evening, we've got another three step program.
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So cleanse, just as we did in the morning, there's a choice
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of three cleansers, then you apply your vitamin
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A in your exfoliant.
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So we are really trying
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to encourage cell turnover in the evening while you sleep.
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So you alternate your vitamin,
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vitamin A in your exfoliant serum.
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And then the final step in your evening routine is
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to hydrate and restore.
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So we have, uh, our hydrating moisturizers,
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we've also got our body luster,
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so you're exfoliating your body, uh, as well as, um,
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specializing in face serums.
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And we've also got our eye treatment cream.
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So again, you can see that it's super simple.
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Uh, the customers love this. It's easy to follow.
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Uh, and like I said, this is how I had been able to get
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that loyalty of this brand
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and of these products in my clinic.
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Um, we have specialized packaging that we're really proud
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of the primary features
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and benefits that we wanna share with you tonight.
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Uh, as simple as it looks, uh, it's really sophisticated.
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We have a double wall mechanism,
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which protects our formulations from variations in
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temperature, which is very important,
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especially when you're dealing with vitamin C
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that you don't want to hit daylight or become warm.
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Uh, we have an internal cavity in our serum bottles,
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which ensures our formulations don't touch
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the exterior metal surface.
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And what this means for your customers is
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that they are delivered
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to their skin in the most potent form possible.
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So they're getting the most out of their active serums.
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We have a specialty pump system incorporated into these
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bottles, and what that serves to do is minimize wastage,
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deliver a measured dose with each pump.
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And what that does for your clients is it
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ensures consistency.
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Uh, and when a client has that, they become very compliant
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and that's how they get really amazing results.
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We also have our bottles color coded for AM and PM routine.
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So the AM products are quain color
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and the PM routine is white in color.
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And that's something that's always appreciated
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by our customers as well.
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A little bit about our brand portfolio.
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So we have the retail skincare range,
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which we've talked about at length.
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We have a professional range, which is a back bar, um,
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range, which includes chemical peels
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and MediSpa treatment options.
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And we'll get Marion to cover that a little bit later on.
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And then we've got our complementary, the face makeup range,
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which has both mineral and non mineral coverage options.
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So a little bit about our professional treatments,
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I'm gonna throw over to Maryam, who is our clinical trainer,
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who you will all hopefully meet just to get her
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to do a very quick overview.
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We won't go through all the percentages and all the actives,
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but I just want her to cover off
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what she would ordinarily cover off in, uh, training
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and just give you an overview
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of these professional treatments.
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Thank you, Joanne. Okay.
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So our clinical pill selection is very versatile, allows you
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to customize your pill treatments from superficial to deep,
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which has been very well received
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by our current practitioners.
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We have the plump and restore peel,
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which contains lactic acid, mandelic acid, as well as, uh,
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some supporting skin ingredients.
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We have the deep meaningful peel,
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which contains glycolic acid, lactic koic acid, as well
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as other supporting ingredients.
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And we have the complexion perfection peel,
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which is our gesner peel and our deeper penetrating peel.
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We also offer you standalone treatments such
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as our enzyme treatments, which are fruit acids
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and the face mask therapy,
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and enabling you to, uh, provide your clients
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with red carpet glow for when they don't want that downtime
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and are looking for a quick pick me up in
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clinic skin treatment.
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So we have something for everyone.
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We have the, um, uh, pills which require prepping
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for the skin, and then we actually have, uh, treatments
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where anyone can just walk in
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and you can upsell that treatment while they're getting, um,
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uh, another treatment done with you.
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So it's very versatile.
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We have a, we have ticked all the boxes when it comes to,
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uh, in clinic treatments
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to getting all the best results for your client's skin.
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Thank you, Maryam.
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And I, it is worth noting that all
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of these products are obviously in large sizes.
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Um, we've ensured that they're very profitable
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for your business in terms of what you can onsell your peels
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and how you can incorporate these products into a
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mefa in your clinic.
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Uh, all in sustainable packaging and potent formulations.
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Thank you Maryam.
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Uh, we have the complimentary, the face makeup range.
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Uh, we focus on that being fragrance-free, um,
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paraben-free oil-free and hypoallergenic formulations.
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We have sheer and full coverage foundations
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for luminous skin that also incorporates some protection.
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These are fabulous for post injectable
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or post skin needling, post fraxel when you wanna apply.
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Um, a little bit of, um, you know,
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mineral coverage if you need to do that.
401
00:19:54.025 --> 00:19:56.405
Uh, breathable cheek tins, bronzes brow
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00:19:56.405 --> 00:19:59.445
and lip products for a pop of color, just as an enhancement.
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00:20:00.225 --> 00:20:03.525
Um, so it is, it's just a complimentary range to our retail
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00:20:03.525 --> 00:20:05.325
and professional range that people do like
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00:20:05.325 --> 00:20:08.685
to have in their clinic for that extra, uh, add-on sale,
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00:20:10.825 --> 00:20:13.005
uh, keep business benefits of partnering with us.
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So we do have generous profit margins for your clinic on all
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of our products, including retail, professional and makeup.
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Uh, you have direct access to our dedicated account manager
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and clinical trainers for ongoing sales, product
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and support training.
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We do offer, uh, training support 24 hour access
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for our extensive support
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00:20:32.185 --> 00:20:34.365
and training portal, which is online.
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We offer pre and post-treatment, uh, patient information
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00:20:38.345 --> 00:20:41.005
and clinic consent form, so they're all pre-done for you.
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We have quarterly educational web
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webinars with all of our teams.
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So if you want marketing support, you want training support
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00:20:48.145 --> 00:20:50.885
or you want some clinical support, I'm obviously there
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00:20:50.885 --> 00:20:54.445
to help with the, the clinical side of things, uh, marrying
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with the training and beck with the marketing.
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We also offer a lot of marketing support.
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Um, so you can join our community
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00:21:01.765 --> 00:21:05.485
of over 35,000 followers on Instagram and Facebook.
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00:21:05.605 --> 00:21:10.165
We have our brand ambassador in Rebecca Judd who drives to,
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00:21:10.385 --> 00:21:14.805
um, you know, brand awareness for our, for our company, uh,
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of all three ranges.
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And we also have a lot of digital
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content that you can access.
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00:21:18.905 --> 00:21:21.925
So Beck being our marketing manager, I might hand over
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to you Beck to just talk a little bit about
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00:21:23.845 --> 00:21:26.925
that digital content and what our stockers who partner
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with us, uh, can tap into.
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00:21:31.205 --> 00:21:35.335
Yeah, of course. Um, thanks Joe and lovely to be here.
436
00:21:35.485 --> 00:21:36.615
Nice to meet you all.
437
00:21:37.595 --> 00:21:41.255
Um, yeah, look, we've got, um, guys,
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00:21:41.395 --> 00:21:45.455
we across the board, um, we like to provide you with
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00:21:46.175 --> 00:21:48.015
a lot of marketing material both in,
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00:21:48.155 --> 00:21:49.375
in print and in digital.
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Um, and we have a really extensive library on our support
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00:21:53.935 --> 00:21:57.975
and training portal of not just lifestyle product imagery,
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00:21:58.635 --> 00:22:02.655
um, but also, um, like educational graphics,
444
00:22:03.475 --> 00:22:07.215
um, that you, you know, you're more than welcome to use, um,
445
00:22:08.035 --> 00:22:10.415
and lifestyle imagery as well,
446
00:22:10.415 --> 00:22:12.455
especially featuring, uh, Beck.
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00:22:13.165 --> 00:22:14.295
This is something
448
00:22:14.295 --> 00:22:17.695
that the business invests really heavily in, um,
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00:22:17.955 --> 00:22:18.975
on a seasonal basis.
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00:22:20.055 --> 00:22:24.295
Um, so that is, uh, constantly being updated as well.
451
00:22:24.715 --> 00:22:27.655
So that's at your fingertips kind of 24 hours a day,
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00:22:27.655 --> 00:22:30.295
you can jump in there, download whatever assets
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00:22:30.295 --> 00:22:32.535
that you'd like to utilize, um,
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00:22:32.595 --> 00:22:34.335
across your website or your socials.
455
00:22:35.115 --> 00:22:39.255
And then we love engaging with you two, uh,
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through our social channels.
457
00:22:41.155 --> 00:22:43.815
Um, so like Joe mentioned, um,
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we've got about 36,000 followers, um,
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in our community at the moment that we've built up,
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00:22:50.515 --> 00:22:52.735
you know, um, over the brands kind of evolution.
461
00:22:53.035 --> 00:22:57.215
Um, and we've got some clinics who really thrive online.
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Um, we've got one of our clinics, um, uh, port Medical,
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00:23:03.195 --> 00:23:04.735
um, who are in Port Macquarie.
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00:23:05.565 --> 00:23:08.935
They love that kind of, you know, real TikTok style content
465
00:23:09.045 --> 00:23:11.255
that is kind of, you know, blowing up at the moment.
466
00:23:11.515 --> 00:23:15.855
Um, we've got some other, um, Victorian based, um, clinics
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00:23:16.075 --> 00:23:17.655
who are really highly engaged.
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And look, if you, uh, do decide to join us, we encourage you
469
00:23:22.775 --> 00:23:25.375
to get online and, um, yeah, just be a part of
470
00:23:25.375 --> 00:23:26.535
that community
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00:23:26.595 --> 00:23:30.495
and we want you guys to leverage, um, you know,
472
00:23:30.635 --> 00:23:34.615
our followers, um, so we can drive some foot traffic
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00:23:34.615 --> 00:23:35.695
through your doors as well.
474
00:23:37.035 --> 00:23:38.975
Thanks, Beck. Pleasure.
475
00:23:38.975 --> 00:23:41.375
Yeah, we are very big on our support, uh,
476
00:23:41.375 --> 00:23:44.575
including client brochures, um, all strep cards
477
00:23:44.595 --> 00:23:47.485
for your clinic, sample tester pods, anything
478
00:23:47.875 --> 00:23:51.965
that we believe can best support your practice, uh,
479
00:23:52.265 --> 00:23:53.525
we have available to you.
480
00:23:54.185 --> 00:23:58.325
Um, so we really, yeah, very supportive across all sections.
481
00:23:58.985 --> 00:24:00.725
Uh, we do have a future pipeline.
482
00:24:01.105 --> 00:24:05.765
We are looking, uh, to get into the ingestible serum
483
00:24:05.985 --> 00:24:08.965
and inner wellness category, uh,
484
00:24:08.965 --> 00:24:10.325
with something really exciting,
485
00:24:10.335 --> 00:24:11.845
gonna be launched later this year.
486
00:24:12.665 --> 00:24:15.365
Uh, we are also looking at, um, uh,
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00:24:15.375 --> 00:24:19.765
innovative electronic skincare devices, uh, through that,
488
00:24:20.025 --> 00:24:21.325
you know, more for use at home.
489
00:24:22.065 --> 00:24:26.525
And we're also embarking on some professional only clinic
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00:24:26.715 --> 00:24:29.245
only, uh, products, uh, such
491
00:24:29.245 --> 00:24:31.085
as a post-treatment healing cream
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00:24:31.395 --> 00:24:34.605
that you can use on your client's post Fraxel, um,
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00:24:35.165 --> 00:24:38.285
dermal treatments, skin needling, uh, IPL,
494
00:24:38.465 --> 00:24:43.125
and all of those sort of non-invasive, uh, skin treatments.
495
00:24:43.985 --> 00:24:46.125
So some really exciting things that we'll be able to share
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00:24:46.125 --> 00:24:48.645
with you, uh, throughout the rest of the year.
497
00:24:50.225 --> 00:24:53.885
Um, I would love to go to our chat room now
498
00:24:53.885 --> 00:24:55.085
and see if there are any q
499
00:24:55.085 --> 00:24:58.245
and as for myself, Colin Beck or Maryam.
500
00:24:58.675 --> 00:25:00.805
Just before we do go to the chat room,
501
00:25:01.325 --> 00:25:02.365
I did just wanna share
502
00:25:02.505 --> 00:25:05.005
and say a big thank you for, uh,
503
00:25:05.605 --> 00:25:07.205
participating in this webinar with us today
504
00:25:07.305 --> 00:25:08.445
and for your attendance.
505
00:25:09.105 --> 00:25:12.805
Uh, we would love to thank you with an exclusive offer, uh,
506
00:25:12.925 --> 00:25:17.605
$145 travel pack, which gives everyone a bit of, uh,
507
00:25:17.825 --> 00:25:20.005
an idea, like it's more like a starter kit,
508
00:25:20.465 --> 00:25:21.765
uh, for everyone to try.
509
00:25:21.865 --> 00:25:24.525
So if you're interested in receiving one
510
00:25:24.525 --> 00:25:27.365
of these complimentary travel packs to try the products
511
00:25:27.365 --> 00:25:29.805
for yourself, please email Lauren at
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00:25:29.805 --> 00:25:33.405
support@theskincarecompany.com au, get in touch with us
513
00:25:33.945 --> 00:25:38.085
and we would love to provide you with a starter kit to, um,
514
00:25:38.435 --> 00:25:40.005
yeah, get your feedback on our range
515
00:25:40.025 --> 00:25:42.165
and see if we can partner with you in your own clinic.
516
00:25:43.465 --> 00:25:44.965
So thank you again for your time.
517
00:25:44.985 --> 00:25:47.605
We really appreciate you tuning in on a Monday night.
518
00:25:48.145 --> 00:25:50.045
Um, and we would love to go to the chat room
519
00:25:50.045 --> 00:25:52.125
and see if we can help out and answer any questions.
520
00:25:57.385 --> 00:26:02.375
Okay? Okay.
521
00:26:02.405 --> 00:26:04.735
This is great, Janelle.
522
00:26:04.745 --> 00:26:08.375
Thank you for, uh, coming into the chat room,
523
00:26:08.695 --> 00:26:12.175
starting at your own clinic, which is super exciting, um,
524
00:26:12.405 --> 00:26:14.535
exactly what I did around 16 years ago.
525
00:26:15.635 --> 00:26:17.935
Um, so if we can help you, Janelle, in any way
526
00:26:17.965 --> 00:26:19.655
with any support, please let us know.
527
00:26:20.955 --> 00:26:24.215
Um, who else have we got in the chat room
528
00:26:25.125 --> 00:26:26.535
with professional products?
529
00:26:26.535 --> 00:26:30.615
Do they experience, um, in 28 days, for example,
530
00:26:31.475 --> 00:26:33.815
or just expiry date on the packaging?
531
00:26:35.125 --> 00:26:36.505
Or do they Oh, sorry,
532
00:26:36.505 --> 00:26:38.865
that must mean do they expire in 28 days
533
00:26:41.475 --> 00:26:43.165
with the professional products product?
534
00:26:43.165 --> 00:26:44.485
Do they expire in 28 days?
535
00:26:44.665 --> 00:26:47.245
So the professional products, uh, have a minimum
536
00:26:47.265 --> 00:26:48.645
of a two year shelf life.
537
00:26:49.305 --> 00:26:54.045
Um, so yeah, we ensure that, you know, they're not going
538
00:26:54.185 --> 00:26:57.965
to expire and that they are potent for two years.
539
00:26:58.705 --> 00:27:01.605
Um, so no, you can be assured that they're not going
540
00:27:01.605 --> 00:27:03.765
to expire after 28 days.
541
00:27:08.405 --> 00:27:12.105
Um, okay, price, this will be available. Absolutely.
542
00:27:12.765 --> 00:27:15.385
Um, everyone who's affiliated
543
00:27:15.385 --> 00:27:18.585
with Fresh obviously will have, uh, a fresh login
544
00:27:18.645 --> 00:27:22.825
and hopefully we'll have access, um, to contact you
545
00:27:23.575 --> 00:27:24.705
host a webinar.
546
00:27:25.245 --> 00:27:28.785
So yes, we will get a price list available to you,
547
00:27:28.955 --> 00:27:30.825
which will show you our wholesale prices
548
00:27:31.125 --> 00:27:34.145
and also our recommended retail prices for our makeup,
549
00:27:34.365 --> 00:27:35.665
our retail, and our wholesale.
550
00:27:35.665 --> 00:27:36.985
So that's a great question. Thank you.
551
00:27:36.995 --> 00:27:38.185
We'll get that to everybody.
552
00:27:42.805 --> 00:27:45.815
Okay. Do you have a minimum spend for an opening order?
553
00:27:45.915 --> 00:27:48.375
We do have, uh, three packages available
554
00:27:48.675 --> 00:27:51.655
and we have tailored them to be really affordable.
555
00:27:52.075 --> 00:27:55.135
So again, uh, we're happy to share that information.
556
00:27:55.555 --> 00:27:57.535
We did have that information on our webinar,
557
00:27:57.635 --> 00:28:00.095
but we just didn't wanna bombard everybody so we can get
558
00:28:00.095 --> 00:28:01.255
that to, you know, problem.
559
00:28:02.555 --> 00:28:06.455
Um, in terms of prep for our chemical peels,
560
00:28:06.975 --> 00:28:11.935
absolutely we require everybody to be prepped on our, uh,
561
00:28:11.935 --> 00:28:15.455
program, particularly with the, uh, exfoliant serum,
562
00:28:15.675 --> 00:28:18.295the HB five and the vitamin C, um,
563
00:28:18.835 --> 00:28:20.935
for at least two weeks prior to appeal.
564
00:28:21.835 --> 00:28:25.055
Um, I can see Miriam's already answered that question.
565
00:28:25.185 --> 00:28:27.655
Thank you, Miriam. Um,
566
00:28:32.475 --> 00:28:35.675
I got price guide for facials, never a silly question.
567
00:28:35.815 --> 00:28:38.115
Uh, I built my practice on me facials.
568
00:28:38.115 --> 00:28:39.275
It was a fabulous way
569
00:28:39.455 --> 00:28:42.555
to introduce my injectable clients to the skincare.
570
00:28:42.945 --> 00:28:44.395
They got amazing results.
571
00:28:44.935 --> 00:28:48.195
And you can charge anything from an introductory facial
572
00:28:48.615 --> 00:28:53.515
of about $120, right up to $280 for a media facial.
573
00:28:53.615 --> 00:28:58.275
It incorporates appeal, maybe an LED, uh, we have all of
574
00:28:58.705 --> 00:29:01.595
that, uh, information for you.
575
00:29:02.055 --> 00:29:04.715
We have a very structured guide of how
576
00:29:04.715 --> 00:29:07.195
to incorporate a mefa, uh,
577
00:29:07.285 --> 00:29:09.955
using our complete range into your practice.
578
00:29:10.535 --> 00:29:13.515
Uh, and that's a really valuable tool, actually something
579
00:29:13.515 --> 00:29:17.475
that we developed ourselves, um, you know, 10 years ago.
580
00:29:17.815 --> 00:29:21.035
But our customers, uh, really value that information
581
00:29:21.055 --> 00:29:22.915
and that, um, that input from us.
582
00:29:22.935 --> 00:29:25.035
So we can certainly get you all of that information.
583
00:29:25.375 --> 00:29:26.795
All you need to do is reach out to us
584
00:29:26.795 --> 00:29:28.555
and we've got everything at our fingertips
585
00:29:29.095 --> 00:29:31.115
and we've got a really interactive
586
00:29:31.115 --> 00:29:33.875
and educational, um, training portal
587
00:29:33.875 --> 00:29:35.235
that you can have access to as well.
588
00:29:36.535 --> 00:29:37.795
So there's no silly questions.
589
00:29:37.895 --> 00:29:40.195
And one thing I do wanna reiterate is
590
00:29:40.195 --> 00:29:42.245
that we pride ourselves on being
591
00:29:42.425 --> 00:29:43.725
by clinicians for clinicians.
592
00:29:43.725 --> 00:29:45.685
So like I said earlier in the webinar,
593
00:29:45.995 --> 00:29:47.125
I've been in your position.
594
00:29:47.705 --> 00:29:49.365
I'm a registered nurse by trade.
595
00:29:49.565 --> 00:29:52.765
I partnered with plastic surgeon, uh, in my practice
596
00:29:52.825 --> 00:29:55.245
to build a really successful practice in Geelong called
597
00:29:55.245 --> 00:29:57.685
Pamper Clinic, which I since sold
598
00:29:57.745 --> 00:29:59.885
to Artisan a couple of years ago.
599
00:30:00.465 --> 00:30:04.285
Uh, in, it was in that practice that I built, um, my,
600
00:30:04.865 --> 00:30:09.125
my business on skincare and injectables, uh, doing facials.
601
00:30:09.305 --> 00:30:11.245
We did Fraxel, we did skin needling,
602
00:30:11.245 --> 00:30:13.045
we had IPL, we had hair removal.
603
00:30:13.665 --> 00:30:16.365
Um, so we had a PLE plethora of,
604
00:30:16.545 --> 00:30:17.805
uh, services that we offered.
605
00:30:18.385 --> 00:30:21.565
And I would love to, um, mentor guide anyone
606
00:30:21.585 --> 00:30:25.085
who needs any assistance with any of that, more than happy
607
00:30:25.185 --> 00:30:28.005
to be available to, um, to support you.
608
00:30:32.575 --> 00:30:34.515
Oh, thank you Kim. I'm so glad
609
00:30:35.095 --> 00:30:36.475
I'm not the best public speaker,
610
00:30:36.775 --> 00:30:38.395
but, um, I do like to think
611
00:30:38.395 --> 00:30:41.315
that I can add value alongside my team
612
00:30:41.895 --> 00:30:43.875
and we really are excited about the offering
613
00:30:43.895 --> 00:30:44.995
of the skincare company
614
00:30:45.095 --> 00:30:48.475
and we would love to partner with, um, fresh professionals.
615
00:30:49.215 --> 00:30:51.915
And we are very much a company that is boutique
616
00:30:51.935 --> 00:30:53.115
and we do love to hand hold.
617
00:30:53.575 --> 00:30:54.835
Um, we are holistic.
618
00:30:54.835 --> 00:30:57.315
It's not just about getting our skincare on your shelf.
619
00:30:57.355 --> 00:30:59.235
There's no point us getting it in there
620
00:30:59.775 --> 00:31:01.835
if we don't give you the tools to help you sell it
621
00:31:01.835 --> 00:31:02.995
and support you along the way.
622
00:31:03.375 --> 00:31:05.075
So I really hope that is something
623
00:31:05.075 --> 00:31:08.395
that differentiates us from our competitors on the market.
624
00:31:09.095 --> 00:31:12.235
And yeah, I implore you to reach out to us any way you can.
625
00:31:12.235 --> 00:31:14.075
We are all available, including myself.
626
00:31:14.215 --> 00:31:16.955
I'm happy to talk to anyone, pick up the phone, uh,
627
00:31:16.975 --> 00:31:18.755
and guide you the best way that I can.
628
00:31:18.855 --> 00:31:20.515
And we really stand by the products.
629
00:31:20.595 --> 00:31:23.675
I can tell you that they work, they change people's skin.
630
00:31:24.215 --> 00:31:26.475
Uh, and you know, a big part of this is thanks
631
00:31:26.495 --> 00:31:27.995
to Colin, our formulator.
632
00:31:28.065 --> 00:31:30.235
He's an expert and we are really blessed
633
00:31:30.255 --> 00:31:33.995
and lucky to have him, um, as part of our, our core team.
634
00:31:34.815 --> 00:31:37.355
Um, and yeah, we really back our products.
635
00:31:37.355 --> 00:31:38.795
We stand by them a hundred percent.
636
00:31:42.535 --> 00:31:44.315
Now I've got another question from Ali
637
00:31:44.335 --> 00:31:46.075
to remain exclusive as a clinic.
638
00:31:46.855 --> 00:31:48.715
Um, who would sell this?
639
00:31:48.775 --> 00:31:51.075
Are there restrictions to other clinics in the same area?
640
00:31:51.215 --> 00:31:52.555
So this is a really good question.
641
00:31:53.175 --> 00:31:56.315
In the past, what we've done is we have tried to restrict it
642
00:31:56.315 --> 00:31:58.035
to a certain kilometer radius.
643
00:31:58.775 --> 00:32:01.715
Uh, I'll just be honest, with fresh clinics, uh,
644
00:32:01.745 --> 00:32:04.395
it's very hard for us to know who's, who's there
645
00:32:04.395 --> 00:32:06.315
because we don't have access to your database.
646
00:32:06.935 --> 00:32:09.395
Um, so it is just about people approaching us.
647
00:32:09.475 --> 00:32:13.635
I don't know if, um, from Fresh can sort
648
00:32:13.635 --> 00:32:15.195
of guide us a little bit more on that.
649
00:32:15.505 --> 00:32:19.555
Certainly we don't want to, you know, we want it
650
00:32:19.555 --> 00:32:21.635
to be accessible to as many people as possible.
651
00:32:21.875 --> 00:32:24.075
I will say this, having grown
652
00:32:24.585 --> 00:32:26.755
this brand from my own clinic in Geelong,
653
00:32:27.715 --> 00:32:29.515
I can honestly tell you that no matter
654
00:32:29.515 --> 00:32:31.595
how many other clinics around the Geelong
655
00:32:31.595 --> 00:32:34.715
and Ballin Peninsula that stocked our product,
656
00:32:35.415 --> 00:32:38.115
the clients are loyal to the person who educates them
657
00:32:38.215 --> 00:32:39.580
and sells them that product.
658
00:32:40.105 --> 00:32:41.845
So even if there is someone down the road
659
00:32:41.915 --> 00:32:45.125
that has the same brand as you, you should have
660
00:32:45.125 --> 00:32:46.525
that loyalty to your customer.
661
00:32:46.545 --> 00:32:49.525
If they're coming in for facials injectables, um,
662
00:32:49.825 --> 00:32:52.805
you are in constant contact with them about their skin
663
00:32:52.805 --> 00:32:53.925
and their skin concerns.
664
00:32:54.545 --> 00:32:56.005
Uh, again, we find
665
00:32:56.005 --> 00:32:59.645
that people don't buy from us online if they have got a
666
00:32:59.645 --> 00:33:01.405
therapist or a nurse guiding them on the
667
00:33:01.405 --> 00:33:02.645
skin, they're a skin.
668
00:33:02.705 --> 00:33:05.325
The only reason we do sell online is
669
00:33:05.325 --> 00:33:08.485
because we are really not represented, uh,
670
00:33:08.625 --> 00:33:13.485
across this country as you know, as um, in
671
00:33:13.485 --> 00:33:15.205
as many, uh, kind
672
00:33:15.205 --> 00:33:17.605
of suburbs if you like, as we would like to be.
673
00:33:17.865 --> 00:33:19.725
So we have to sell online to reach everybody.
674
00:33:19.745 --> 00:33:24.525
But our, our philosophy is that,
675
00:33:24.745 --> 00:33:28.885
um, we, we like
676
00:33:28.945 --> 00:33:31.285
to support our clinics, um,
677
00:33:31.285 --> 00:33:32.765
because that is where the bulk
678
00:33:33.225 --> 00:33:34.805
of the sales are gonna come from.
679
00:33:34.825 --> 00:33:37.005
So our priority is that, uh,
680
00:33:37.005 --> 00:33:38.925
the last thing we wanna do is have it on every corner.
681
00:33:39.025 --> 00:33:41.005
But in saying that, I do really find
682
00:33:41.005 --> 00:33:43.885
that the clients will be loyal to the therapist
683
00:33:43.945 --> 00:33:46.485
or the clinician that initiates the product
684
00:33:46.625 --> 00:33:47.685
and guides them through that.
685
00:33:47.955 --> 00:33:49.645
It's always good from a customer's perspective
686
00:33:49.705 --> 00:33:54.165
to have your product sales on one system.
687
00:33:54.545 --> 00:33:56.525
So we don't find, they tend to shop around
688
00:33:56.665 --> 00:33:58.765
and we certainly have a recommended retail price
689
00:33:58.765 --> 00:34:00.805
that we like everyone to be guided by as well.
690
00:34:02.145 --> 00:34:04.405
And we also don't sell on any
691
00:34:04.425 --> 00:34:06.685
of any other websites like a Door Beauty
692
00:34:06.905 --> 00:34:10.045
or any of those, um, sort of discounted sites either.
693
00:34:11.295 --> 00:34:13.345
It's very exclusive, uh,
694
00:34:13.465 --> 00:34:15.545
hands-on training be available in Brisbane.
695
00:34:16.565 --> 00:34:20.425
If Merriam is, is happy to travel, I'm also happy to travel.
696
00:34:21.045 --> 00:34:23.865
Uh, we can do hands-on training, uh,
697
00:34:24.045 --> 00:34:27.065
if the clinic is prepared to, you know, invest in the range.
698
00:34:27.645 --> 00:34:31.105
Uh, and you know, we do offer Zoom training
699
00:34:31.245 --> 00:34:32.865
as an initial introduction,
700
00:34:33.045 --> 00:34:35.985
but if someone requested hands-on training
701
00:34:36.525 --> 00:34:39.265
and we felt that that was, um, you know,
702
00:34:39.385 --> 00:34:41.385
a valuable partnership, which every partnership is,
703
00:34:41.385 --> 00:34:43.225
we will certainly be able to travel no problem
704
00:34:45.485 --> 00:34:46.855
when placing an opening order.
705
00:34:46.875 --> 00:34:49.575
Do we go through the Fresh Store or directly with you?
706
00:34:49.575 --> 00:34:51.135
Another good question from Janelle.
707
00:34:51.395 --> 00:34:54.935
So you do go directly through the, uh, fresh Store
708
00:34:55.515 --> 00:34:57.095
and Fresh get, um,
709
00:34:57.815 --> 00:34:59.575
slightly better pricing than everybody else.
710
00:34:59.635 --> 00:35:01.975
So there's an incentive for you to go direct to Fresh
711
00:35:02.035 --> 00:35:03.375
and we encourage you to always do that.
712
00:35:03.915 --> 00:35:08.055
Um, and yeah,
713
00:35:08.135 --> 00:35:10.615
we also offer Fresh a couple of, um,
714
00:35:12.755 --> 00:35:14.375
key sort of bundles if you like,
715
00:35:14.375 --> 00:35:16.375
that are only available to fresh clinics.
716
00:35:17.205 --> 00:35:20.095
Yeah. So if you go through Fresh, that's good.
717
00:35:22.315 --> 00:35:25.815
Um, hands-on training in clinic in Sydney.
718
00:35:26.615 --> 00:35:29.695
Absolutely, we, again, we can always come to Sydney.
719
00:35:29.805 --> 00:35:31.695
It's very easy for me from Avalon.
720
00:35:32.155 --> 00:35:35.255
Um, we can certainly do, uh, in clinic training, no problem.
721
00:35:36.715 --> 00:35:39.685
It will take us, we are a small boutique team, um,
722
00:35:40.025 --> 00:35:41.245
but we are very professional
723
00:35:41.545 --> 00:35:43.485
and you know, we do offer a really
724
00:35:43.485 --> 00:35:45.645
comprehensive, um, you know, training.
725
00:35:45.745 --> 00:35:46.925
So we are happy to travel,
726
00:35:47.025 --> 00:35:50.445
but we do ask that it is made worthwhile from a clinic
727
00:35:50.445 --> 00:35:52.525
perspective in that everyone who the dermal,
728
00:35:52.705 --> 00:35:55.885
the clinic owner, the injectors, are all present at
729
00:35:55.885 --> 00:35:58.165
that training to ensure that it is comprehensive
730
00:35:58.265 --> 00:36:00.405
and complete in, in one session.
731
00:36:04.885 --> 00:36:07.885
I think that's mostly everyone through the chat box.
732
00:36:07.885 --> 00:36:09.485
Thank you Maryam for responding
733
00:36:09.485 --> 00:36:10.725
to some of those along the way.
734
00:36:11.225 --> 00:36:14.485
Uh, like I said, we welcome partnering with you.
735
00:36:14.585 --> 00:36:16.125
We look forward to partnering with you.
736
00:36:17.325 --> 00:36:19.445
Anything that we can help, we're here to help.
737
00:36:20.065 --> 00:36:22.565
Um, and we thank you again for tuning in
738
00:36:22.905 --> 00:36:26.205
and um, we hope that we can be a part
739
00:36:26.205 --> 00:36:27.725
of your clinic moving forward.
740
00:36:32.515 --> 00:36:34.375
So I think that concludes tonight.
741
00:36:35.355 --> 00:36:38.415
Uh, for our launch webinar, please again reach out
742
00:36:38.415 --> 00:36:41.135
to us support@theskincarecompany.com au.
743
00:36:41.835 --> 00:36:44.295
Um, and if anyone needs our direct mobile
744
00:36:44.295 --> 00:36:45.535
numbers, we can do that too.
745
00:36:45.555 --> 00:36:49.615
But, uh, fresh have, um, obviously a comprehensive,
746
00:36:50.515 --> 00:36:52.415
um, partnership with us
747
00:36:52.555 --> 00:36:53.615
and we are guided by them
748
00:36:53.995 --> 00:36:55.975
to support you the best way that we can.
749
00:36:59.235 --> 00:37:01.695
Um, Joe, I think there's just one more question from
750
00:37:01.915 --> 00:37:03.135
Kim there.
751
00:37:08.775 --> 00:37:11.545
Okay. Is the introductory pack treatment pack on the fresh
752
00:37:11.545 --> 00:37:12.945
site for your recommended daily?
753
00:37:13.285 --> 00:37:14.825
Yes. The Introduc Beck,
754
00:37:14.845 --> 00:37:17.745
we have the introductory pack available, um,
755
00:37:18.005 --> 00:37:19.585
to Fresh Team, don't we?
756
00:37:20.325 --> 00:37:24.145
Yes, we do Guys, so just, just on that everything, um,
757
00:37:24.695 --> 00:37:25.985
that you've requested there.
758
00:37:26.205 --> 00:37:27.385
So our price list
759
00:37:27.845 --> 00:37:31.065
and then a breakdown of both our introductory offers
760
00:37:31.805 --> 00:37:34.345
and then so you can kind of trial the product field,
761
00:37:34.385 --> 00:37:37.225
the beautiful formulations on the skin yourself, um,
762
00:37:37.525 --> 00:37:39.385
and then our opening order packages.
763
00:37:39.535 --> 00:37:42.545
They're all, um, available on the portal
764
00:37:42.845 --> 00:37:46.105
so you can jump in there and see everything in more detail.
765
00:37:46.605 --> 00:37:50.145
Um, but of course and um, that support, uh, email as well.
766
00:37:50.565 --> 00:37:54.585
Use that reach out to us if you've got any, any other
767
00:37:55.465 --> 00:37:56.825
questions that aren't covered there.
768
00:37:57.645 --> 00:37:59.105
So be just on that fresh,
769
00:37:59.135 --> 00:38:01.025
have their own portal, don't they?
770
00:38:01.645 --> 00:38:03.545
Yes, they do. Yes. Yeah.
771
00:38:05.055 --> 00:38:07.995
Um, and we've got a, hopefully we'll be launching this week.
772
00:38:08.015 --> 00:38:11.035
We actually have a brand page which will be up there guys.
773
00:38:11.255 --> 00:38:14.835
So, um, that will cover a little bit of, um,
774
00:38:16.225 --> 00:38:17.915
yeah, the kind of brand philosophy
775
00:38:17.915 --> 00:38:19.875
and the product breakdowns that we've covered tonight.
776
00:38:20.335 --> 00:38:23.955
Um, and then into those, um, that protocol information
777
00:38:24.055 --> 00:38:25.755
and also the pricing as well.
778
00:38:27.585 --> 00:38:29.275
Amazing. Hi, Emma Hughes.
779
00:38:29.665 --> 00:38:31.315
What a small world we meet again.
780
00:38:32.175 --> 00:38:35.845
Um, I can see Emma's just dulled into the chat box
781
00:38:35.945 --> 00:38:40.405
and we met recently, um, randomly on the Sunshine Coast, so
782
00:38:40.405 --> 00:38:42.125
that's nice to see her in there as well.
783
00:38:43.455 --> 00:38:46.805
Thank you everyone for such an interactive, uh, webinar.
784
00:38:47.745 --> 00:38:50.765
Uh, we couldn't be more pleased, uh, with
785
00:38:51.305 --> 00:38:54.845
how it's gone tonight and we hope we've covered everything
786
00:38:55.065 --> 00:38:56.965
and that we've been in some ways helpful.
787
00:38:57.625 --> 00:38:59.805
And like I said, we look forward to partnering with you.
788
00:39:04.455 --> 00:39:07.075
Thanks so much guys. Bye. See you.
789
00:39:08.095 --> 00:39:11.975
Bye. Thank you
790
00:39:11.975 --> 00:39:13.415
guys, have a great evening.
791
00:39:13.675 --> 00:39:13.895
Bye.